Customer
satisfaction is key to any business. One way to improve your customer
satisfaction is by identifying and eliminating the dissatisfaction causes
hidden in your system. This complaint management system helps your organization
to handle the customer complaints more systematically and improve the
satisfaction index.
The system helps the
organization to identify the cause(s).
Find the
expectations of your customers.
Monitor and
continually improve the complaint resolving systems.
IAS
audits and provides certification for this standard ISO 10002 Certification as per the IAS
audit procedure.
BENEFITS OF ISO 10002
There are various advantages to actualizing and affirming
your client dissensions administration framework:
Client maintenance:
By embracing the administration framework, your capacity to
hold the devotion of your clients will be upgraded.
Brand notoriety:
Executing and guaranteeing your protests administration
framework exhibits to partners that you have a genuine responsibility regarding
overseeing client mind issues and you have forms set up to deal with, dissect
and survey grievances.
Operational
proficiency:
Usage and affirmation guarantees a predictable way to deal
with taking care of client questions, empowering you to distinguish drifts and
dispose of the reasons for objections, and enhance your association's
operations.
Enhanced inward
correspondences and relations:
It causes you to embrace a client cantered way to deal with
settling objections and urge faculty to enhance their abilities in working with
clients.
Adaptability:
The standard is perfect with ISO 9001 Quality enabling you
to add esteem and productivity to your association. ISO 10002 Certification Provider - add A likewise
gives direction particularly to private companies.
Ceaseless change:
It gives a premise to ceaseless survey and examination of
your grievances taking care of process, the determination of dissensions and
where upgrades can be made.
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