ISO/IEC 20000 is the first international standard for IT service
management. IT Service Management with an integrated set of management
processes for effective delivery of services to customers.ISO 20000:1-2005 is
based on the ITIL (Information Technology Infrastructure Library) framework. ISO 20000 certification prescribes that the organization has adequate controls and
procedures in place to consistently deliver a cost effective and quality IT
service.
ISO/IEC 20000-2:2005
ISO/IEC 20000-2 has commit with the development and implementation of best practices that are needed to attain ISO/IEC 20000 objectives.
KEY FEATURES OF ISO 20000 STANDARDS
ISO/IEC
20000 CONSISTS OF TWO PARTS:
ISO/IEC
20000-1:2005
ISO/IEC 20000 designed to help organizations develop integrated processes necessary to deliver effective managed IT services to customer. The scope includes:
ISO/IEC 20000 designed to help organizations develop integrated processes necessary to deliver effective managed IT services to customer. The scope includes:
·
Requirements for a management system
·
Planning and implementing IT service management
·
Service delivery process
·
Relationship processes
·
Resolution processes
·
Control processes
ISO/IEC 20000-2:2005
ISO/IEC 20000-2 has commit with the development and implementation of best practices that are needed to attain ISO/IEC 20000 objectives.
KEY FEATURES OF ISO 20000 STANDARDS
ISO 20000-1:2005 is the First version
of IT Service Management System standard which is applicable to all Information
technology service providers and organization depending on information
technology relate to their business activities.
ISO 20000-2 is a Code of Practice
that describes the best practices for Service Management processes within the
scope of ISO 20000-1The standards is particularly used for organizations
preparing for an audit against ISO 20000-1 or planning of IT service
improvements.
BENEFITS OF
ADOPTING ISO/IEC 20000
By certifying your business to ITSM
system against ISO/IEC 20000-1 can bring the following benefits to your
organization.
·
ISO 20000 certification standards have demonstrate the requirements of
organization which upholding a reliable ISOCertification for IT service and infrastructure.
·
It provide more opportunities to improve the efficiency, reliability and
consistency of IT services impacting costs and service.
·
Better alignment between business objectives and IT, reducing risks and
improving communication between business areas.
·
Continual Improvement built into the processes which increase the
efficiency and productivity.
·
Suppliers and partners will become more integrated and service
focused
·
Its create competitive edge to business .
·
It create loyalty image to business in providing quality IT service to
customers.
CONTACT US
For more Information about ISO Certification and training course please contact our ISO professional team on today through mail and Ph: +91 9962590571 / 9600051938
For more Information about ISO Certification and training course please contact our ISO professional team on today through mail and Ph: +91 9962590571 / 9600051938
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